App Issue: Being Repeatedly Logged Out

We've been hearing from a number of you, and experiencing ourselves, that our app is logging us out intermittently.

I called our app's support team and it turns out this is a known issue as of their last update on 3/23/22 and they're expecting a fix today or tomorrow.

For now please bear with it and we're all looking forward to it being solved, as it's annoying for both you and us.

​-Rob

UPDATE 4/1/22:

The app developer has released a software fix that is supposed to address a variety of issues. Make sure your app is up to date in your App Store, and then you can also follow the steps on our blog post here (link opens in new page) to clear your app cache.