Due to a recent app bug and related fix, our software provider has explained that all app users will need to clear their phone app caches in order to benefit from the fix. This brief walkthrough will point the way to clearing your app caches whether you are using Android or iOS.
If you have no idea whether this applies to you or not, just ask one of our trainers.
For Android users
Follow the steps here to clear your Android phone's app cache (link opens to 3rd party site that has no affiliation with us): https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android
For iOS users
Follow the steps here to clear your Apple phone's app cache (link opens to 3rd party site that has no affiliation with us): https://www.laptopmag.com/news/how-to-clear-cache-on-iphone-declutter-your-ios-device